Add full project files

models/TicketModel.js

@@ -0,0 +1,24 @@
+const mongoose = require('mongoose')
+const timestamp = require('mongoose-timestamp')
+const mongoosePaginate = require('mongoose-paginate-v2')
+
+const ticketSchema = new mongoose.Schema({
+  title: { type: String, required: true },
+  status: { type: String, enum: ['Pending', 'Answered', 'Customer Response', 'Closed'], default: 'Pending' },
+  user: { type: mongoose.Schema.Types.ObjectId, ref: 'User', required: true },
+  new_message: {
+    type: Boolean,
+    default: false // وضعیت خوانده شده یا نشده
+  }
+})
+
+ticketSchema.pre('save', function (next) {
+  this.updatedAt = Date.now()
+  next()
+})
+
+ticketSchema.plugin(timestamp)
+// اضافه کردن پیجینیشن به مدل
+ticketSchema.plugin(mongoosePaginate)
+const TicketModel = mongoose.model('Ticket', ticketSchema)
+module.exports = TicketModel